# How We Work Together

Canonical page: https://sunlocke.com/help-center/how-we-work-together

Page type: helpArticle

## Summary

Learn the collaboration guidelines, communication preferences, and working agreements between your team and Sun Locke. The How We Work Together tab defines your working relationship with Sun Locke, including communication cadences, review processes, and escalation paths. #### What's Defined in This Tab This tab includes: - Preferred communication channels and response expectations - Review cadences and meeting schedules - Decision-making processes and approval workflows - Escalation procedures for issues or concerns - Roles and responsibilities for your account team and Sun Locke team - Key contact information and timezone considerations #### Following Your Working Agreement Use this tab as a reference when coordinating with your account team. It ensures both parties understand expectations and can Handbook Workflow Getting Started

Genre: Handbook & Resources

Tags: Handbook, Workflow, Getting Started

## Overview
Learn the collaboration guidelines, communication preferences, and working agreements between your team and Sun Locke.

## Answer
The How We Work Together tab defines your working relationship with Sun Locke, including communication cadences, review processes, and escalation paths.

#### What's Defined in This Tab

This tab includes:

- Preferred communication channels and response expectations

- Review cadences and meeting schedules

- Decision-making processes and approval workflows

- Escalation procedures for issues or concerns

- Roles and responsibilities for your account team and Sun Locke team

- Key contact information and timezone considerations

#### Following Your Working Agreement

Use this tab as a reference when coordinating with your account team. It ensures both parties understand expectations and can work together efficiently.

If communication isn't flowing as expected or you have questions about the process, reference this tab to see if clarification is needed. Your Account Manager can help adjust workflows if circumstances change.

#### Updating Your Working Relationship

As your organization grows or priorities shift, your working relationship may need adjustment. Discuss any changes with your Account Manager to update this tab.

If you need additional help, reach out to your Account Manager or submit a support ticket from the Support page.

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