Content & Assets
Use the handbook request feature to ask your account team for specific documents and materials you need.
The handbook request feature lets you ask your account team for documents you need but do not currently have in your handbook. Requests go directly to your team, and completed deliverables appear in your handbook automatically.
Go to your Handbook page. Look for the Request Documentation button near the top of the page. Click it to open the request form.
In the request form, provide a clear description of the documents or materials you need. Be specific about what you are looking for. For example, instead of saying "brand materials," say "2024 social media templates in Instagram and LinkedIn sizes" or "updated brand guidelines document with new logo usage rules." The more detail you provide, the faster your team can fulfill the request.
If possible, indicate which handbook category the documents should be filed under: Brand Guidelines, Marketing Messaging, Website Content, Advertising, Operational, or Legal. This helps your account team organize the materials correctly.
Review your request details and click Submit. Your request is sent to your account team immediately. You will see a confirmation message in your handbook.
Your request is now in progress. Your account team will gather the documents, scan them for security, and upload them to your handbook. Depending on complexity, this may take several days. Once completed, the documents appear in your handbook under the appropriate category.
Check your handbook regularly. When your team completes a request, the new documents appear with the status Cleared and are ready to download or share. You may receive a notification from your Account Manager when large requests are fulfilled.
If you need additional help, reach out to your Account Manager or submit a support ticket from the Support page.
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