Projects & Work
Reference guide explaining each task status and what action you should take at each stage.
Your tasks move through various statuses as work progresses. Below is a complete reference to help you understand what each status means and what action, if any, you need to take.
Not Started: The task has been assigned to you or your team but work has not yet begun. No action is required until you are ready to start.
In Progress: Work is actively underway. The assignee is completing the task according to the timeline. No action needed unless you are the assignee.
Blocked: Progress is halted due to a dependency, missing information, or an external issue. If you see this status, contact the assignee or your Account Manager to resolve the blocker.
Waiting Documentation: The task is complete but supporting documentation or notes are being gathered. This is a temporary status.
Waiting on Client: The task requires your input, approval, feedback, or additional information. You should act promptly to unblock the team.
Waiting Approval: Work is complete and awaiting sign-off from an approver. If you have approval authority, review the work and decide.
Pending Handoff: The task is ready to be transferred to another team or person. This is typically a temporary transition status.
Handoff Requested: A formal handoff has been requested. Review the handoff notes and confirm acceptance or request clarification.
Ready for Handoff: The task has been formally handed off and is ready for the receiving team to begin their phase of work.
Completed: The task has been finished and approved. No further action is needed.
Canceled: The task has been canceled and will not proceed. This typically indicates the task is no longer needed due to a change in scope or strategy.
Needs Escalation: A significant issue has arisen that requires immediate attention from leadership or your Account Manager. If you see this status, contact your Account Manager right away.
If you need additional help, reach out to your Account Manager or submit a support ticket from the Support page.
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